Refund policy

Refund Policy

Returns

We want you to love your Reva. If you change your mind, you can return your item(s) to us within 14 days of deliveryfor a refund.

To be eligible for a return:

• The item must be unused, in its original condition, and in its original packaging.
• You must contact us at ecomrlw@gmail.com to request a return before sending anything back.
• Proof of purchase (order number or receipt) is required.

How to start a return

Email us at ecomrlw@gmail.com with your order number and the reason for your return. We'll confirm the return address and next steps.

Please note: you are responsible for the cost of return postage unless the item arrived faulty or damaged, or we sent you the wrong item.

Refunds

Once we've received and inspected your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 7 business days. Please allow additional time for your bank or card provider to process the refund.

Faulty or damaged items

If your Reva arrives faulty, damaged, or incorrect, contact us at ecomrlw@gmail.com within 14 days of delivery with photos of the issue, and we'll arrange a free replacement or full refund, including return postage.

Exceptions

For hygiene reasons, items that have visible signs of use may not be eligible for a return unless faulty. This does not affect your statutory rights.

Your statutory rights

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason, without needing to justify your decision. This policy is in addition to, and does not affect, your statutory rights.