Terms of service

Terms of Service

About us

Reva is operated in the United Kingdom. If you have any questions, you can reach us at ecomrlw@gmail.com.

Orders and acceptance

By placing an order through our website, you are making an offer to purchase the item(s) in your cart. We reserve the right to refuse or cancel any order, for example in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel an order after payment has been taken, you will receive a full refund.

Pricing and payment

All prices are listed in GBP and include applicable taxes unless stated otherwise at checkout. We reserve the right to change prices at any time, though changes will not affect orders already placed. Payment is processed securely at checkout; we do not store your full card details.

Product descriptions

We make every effort to describe and display our products accurately, including colours and features. Slight variations may occur between images and the physical product.

Returns and cancellations

Please see our Refund Policy for full details on our 14-day return window and how to request a return.

Intellectual property

All content on this site — including text, images, logos, and branding — is the property of Reva and may not be reproduced or used without our permission.

Limitation of liability

Our products are intended for general relaxation and muscle-relief use only and are not a substitute for medical advice, diagnosis, or treatment. If you have a medical condition, are pregnant, or have concerns about using a heat/massage product, please consult a healthcare professional before use. To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our products.

Governing law

These terms are governed by the laws of England and Wales. Nothing in these terms affects your statutory rights as a consumer.

Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page.

Contact

Questions about these terms? Email us at ecomrlw@gmail.com.