Shipping policy
Shipping Policy
Processing times
Orders are processed within 1–3 business days. You'll receive a confirmation email once your order has shipped, along with tracking information where available.
Shipping within the UK
We currently ship from Keighley, West Yorkshire. Standard UK delivery typically takes 3–5 business days from dispatch.
International shipping
We also ship to a number of international destinations. Delivery times and costs vary by location and will be shown at checkout. Please note that international orders may be subject to customs fees, import duties, or taxes charged by your country — these are the responsibility of the customer and are not included in the item price or shipping cost.
Shipping costs
Shipping costs are calculated at checkout based on your delivery address and will be shown before you complete your order.
Delays
While we do everything we can to get your order to you on time, occasionally delays happen due to circumstances outside our control (courier delays, customs processing, high demand periods). If your order is significantly delayed, contact us at ecomrlw@gmail.com and we'll look into it for you.
Lost or missing orders
If your order hasn't arrived within the expected timeframe, please get in touch at ecomrlw@gmail.com with your order number so we can investigate with the courier.